Complaints

Your satisfaction is our priority

Have you noticed inappropriate behavior or a lack of diligence on the part of an employee of the OIQ?

You are entitled to a quality customer experience. This is true of anyone who interacts with the OIQ. If you feel that you have not been treated fairly, respectfully, or equitably, you can file a complaint.

Our complaint handling policy aims to improve the quality of our services. It allows us to effectively and sustainably respond to dissatisfaction and strengthen the trust of those who interact with us.

Report a Violation or Misconduct

For any breach of the Engineers Act or to report the conduct of an engineer, it is important to submit a report. Visit the “Reports” page for full details and to access the online form.

File a report See the reporting procedure

We are committed to serving you well

The OIQ handles all complaints it receives diligently. When filing a complaint, please include the following information in your message:

Your name and contact information
The name of the department or person to whom the complaint relates.
A summary of the facts.
If necessary, include supporting documentation relating to the facts.

Please note that certain subjects or areas cannot be challenged through a complaint. Here are some examples:

Decisions and activities of a general and impersonal nature, such as the adoption of a regulation or a public position taken by the OIQ.
Decisions made by the Board of Directors or by a body to which the OIQ has delegated any of its powers.
Decisions made by the Syndic in the exercise of their duties.
Decisions for which the law provides a mechanism for review, revision or appeal, or the possibility of referring the matter to another body.
The conduct of a hearing by the Disciplinary Council.

Finally, our policy does not apply to professional inspections or illegal practices.

For candidates who disagrees with a decision from the OIQ

If you are a candidate for the engineering profession and wish to challenge a decision concerning your status, you may first file a complaint with the OIQ. If the decision still seems unjustified after this step, a final recourse is available: filing a complaint with the Commissioner for Admission to Professions.

The Commissioner ensures that access to professions governed by a professional order in Quebec is fair and effective. Anyone who believes that their case has not been handled properly can file a complaint with the Commissioner. Once the complaint has been filed, an analyst will submit their findings to the Commissioner, who may then make recommendations or intervene with the OIQ to clarify or resolve the situation.

File a complaint with the Commissioner

File a complaint

If you wish to file a complaint about an OIQ employee or challenge a decision made by the OIQ, click below to access the online form.

Submit Form

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