{"id":16185,"date":"2022-03-17T21:44:33","date_gmt":"2022-03-17T21:44:33","guid":{"rendered":"https:\/\/www.oiq.qc.ca\/general-public\/protection-of-the-public\/conciliation-dhonoraires\/"},"modified":"2026-02-02T11:35:54","modified_gmt":"2026-02-02T16:35:54","slug":"conciliation-and-arbitration-of-fees","status":"publish","type":"page","link":"https:\/\/www.oiq.qc.ca\/en\/general-public\/protection-of-the-public\/conciliation-and-arbitration-of-fees\/","title":{"rendered":"Conciliation and Arbitration of Fees"},"content":{"rendered":"<div  class=\"block-wrapper \" data-block-name=\"Nouvelle Section\">\n<div class=\"new-section \" >\n        <div class=\"ns-container\">\n                            <div class=\"ns-inner\">\n                    <div class=\"ns-content\">\n                        <div class=\"container\">\n                            <div class=\"row\">\n                                <div class=\"col-12\">\n                                    <div class=\"ns-title\">\n                                                                                    <h2 class=\"ns-title\">Conciliation<\/h2>\n                                                                            <\/div>\n                                <\/div>\n                                <div class=\"col-12\">\n                                    <div class=\"ns-txt\">\n                                                                                    <div class=\"wysiwyg \">\n\t<h3><strong>Who can apply for conciliation?<\/strong><\/h3>\n<p>Any client who has a dispute over the amount of a fee charged by a member of the OIQ is entitled to conciliation.<\/p>\n<h3><strong>Under what conditions should you apply?<\/strong><\/h3>\n<p>To be eligible, you must submit your claim within 60 days from the receipt of the invoice, even if the amount has been paid in whole or in part.<\/p>\n<p>Please note that if the Member has deducted or withheld payment from the account from funds held or received for you or on your behalf, the 60 days must be counted from the time you become aware of the deduction or withholding.<\/p>\n<h3><strong>How can I apply?<\/strong><\/h3>\n<p>To obtain this service, you must complete the form \u201cDemande de conciliation\u201d (in French) and send it to us by e-mail at <a href=\"mailto:secretariat@oiq.qc.ca\" data-gc-link=\"mailto:secretariat@oiq.qc.ca\">secretariat@oiq.qc.ca<\/a> (indicating \u201cDemande de conciliation\u201d in the subject line), or by mail:<\/p>\n<p><strong>Request for conciliation<br \/>\nSecretary<\/strong><br \/>\nOIQ<br \/>\n1801 McGill College Avenue, 6<sup>th<\/sup> floor<br \/>\nMontreal, Quebec H3A 2N4<\/p>\n\n<\/div>                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n\n<script>\n    $(window).load(function() {\n        let hash = window.location.hash;\n        if (hash) {\n            $('html,body').animate({ scrollTop: $(hash).offset().top - 60 }, 'slow');\n        }\n    });\n<\/script>\n<\/div>\n\n\n<div  class=\"block-wrapper \" data-block-name=\"Nouvelle Section\">\n<div class=\"new-section \" >\n        <div class=\"ns-container\">\n                            <div class=\"ns-inner\">\n                    <div class=\"ns-content\">\n                        <div class=\"container\">\n                            <div class=\"row\">\n                                <div class=\"col-12\">\n                                    <div class=\"ns-title\">\n                                                                                    <h2 class=\"ns-title\">Arbitration<\/h2>\n                                                                            <\/div>\n                                <\/div>\n                                <div class=\"col-12\">\n                                    <div class=\"ns-txt\">\n                                                                                    <div class=\"wysiwyg \">\n\t<h3><strong>Who can apply for arbitration?<\/strong><\/h3>\n<p>Where no agreement is reached after conciliation, the client is entitled to request arbitration as set out in the<a href=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cr\/I-9,%2520r.%252011%2520.\" data-gc-link=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cr\/I-9,%2520r.%252011%2520.\"> Regulation<\/a>.<\/p>\n<h3><strong>What are the requirements for applying?<\/strong><\/h3>\n<p>To be eligible, you must submit the form (in French) within 15 days of receiving the conciliation report.<\/p>\n<h3><strong>How can I apply?<\/strong><\/h3>\n<p>To obtain this service, you must complete the <a href=\"https:\/\/www.oiq.qc.ca\/wp-content\/uploads\/2022\/04\/demande_arbitrage_compte-fr.pdf\"><u>Demande d\u2019arbitrage de compte<\/u> (in French)<\/a> and send it to us, ideally by e-mail at <a href=\"mailto:secretariat@oiq.qc.ca\" data-gc-link=\"mailto:secretariat@oiq.qc.ca\">secretariat@oiq.qc.ca<\/a> (indicating \u201cDemande d\u2019arbitrage de compte\u201d in the subject line) or by mail:<\/p>\n<p><strong>Application for arbitration of fees<br \/>\nSecretariat and legal affairs<br \/>\n<\/strong>OIQ<br \/>\n1801 McGill College Avenue, 6th floor<br \/>\nMontreal, Quebec H3A 2N4<\/p>\n<p>Please note that only you can withdraw a request for arbitration, provided you do so in writing and with the consent of the engineer.<\/p>\n<h3><strong>Who sits on the Arbitration Panel?<\/strong><\/h3>\n<p>The Arbitration Panel is composed of persons selected among the members of the OIQ and appointed by the Board of Directors, namely:<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Three arbitrators if the amount in dispute is $10,000 or more.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">One arbitrator if the amount in dispute is less than $10,000.<\/li>\n<\/ul>\n<h3><strong>Is it possible to challenge an arbitrator?<\/strong><\/h3>\n<p>A request for disqualification of an arbitrator may be made on any grounds set out in Article 202 of the <a href=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cs\/C-25.01\" data-gc-link=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cs\/C-25.01\">Code of Civil Procedure<\/a>.<\/p>\n<h3><strong>How is the arbitration hearing conducted?<\/strong><\/h3>\n<p>Here are the steps of an arbitration hearing:<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">At least 10 days before the hearing, you and the engineer will receive a notice indicating the hearing\u2019s date, time, and place.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">If you wish, you may be represented by a lawyer, as may the engineer.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">The arbitration panel hears both parties and receives their evidence.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Testimony is not recorded unless either party requests it, in which case the requesting party bears the cost of recording.<\/li>\n<\/ul>\n<h3><strong>When is the decision rendered?<\/strong><\/h3>\n<p>The arbitration panel shall render its decision within 45 days of the completion of the hearing. To that end, it may:<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Maintain or decrease the fees in dispute.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Determine the refund or payment to which a party may be entitled.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Rule on the amount, if any, that the client has acknowledged owing and that they have submitted with the application.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Award the costs of the arbitration to either or both parties.<\/li>\n<\/ul>\n<p>Please note that both parties are responsible for paying their respective expenses related to the arbitration process.<\/p>\n\n<\/div>                                                                            <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n\n<script>\n    $(window).load(function() {\n        let hash = window.location.hash;\n        if (hash) {\n            $('html,body').animate({ scrollTop: $(hash).offset().top - 60 }, 'slow');\n        }\n    });\n<\/script>\n<\/div>\n\n\n<div  class=\"block-wrapper \">\n<div class=\"quick-links full-width \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n      \t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t<div class=\"ql-title\">\n\t\t\t\t\t<h2>R\u00e9f\u00e9rences et formulaires<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t<div class=\"ql-container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-lg-8 col-md-7 col-sm-12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ql-linksList full-width\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"quick-linkItem js-block-link \">\n\t\t\t\t\t\t\t\t<div class=\"ql-icon\">\n\t\t\t\t<span class=\"icon reset-font\"><svg width=\"48px\" height=\"48px\" viewBox=\"0 0 48 48\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g>\n            <polygon id=\"Path\" points=\"0 0 48 0 48 48 0 48\"><\/polygon>\n            <path class='stroke'\n\t\t            d=\"M20,38 L8,38 C6.8954305,38 6,37.1045695 6,36 L6,8 C6,6.8954305 6.8954305,6 8,6 L20,6 C22.209139,6 24,7.790861 24,10 C24,7.790861 25.790861,6 28,6 L40,6 C41.1045695,6 42,6.8954305 42,8 L42,36 C42,37.1045695 41.1045695,38 40,38 L28,38 C25.790861,38 24,39.790861 24,42 C24,39.790861 22.209139,38 20,38 Z\" id=\"Path\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n            <line class='stroke' x1=\"24\" y1=\"10\" x2=\"24\" y2=\"42\" id=\"Path\" stroke=\"#ffffff\" stroke-width=\"1.5\"\n                  stroke-linecap=\"round\" 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transform=\"translate(10.244 7.764)\"\n\t\t\t      fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" class=\"fill\"\/>\n\t\t<\/g>\n\t<\/g>\n<\/svg>\n<\/span>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"quick-linkItem js-block-link \">\n\t\t\t\t\t\t\t\t<div class=\"ql-icon\">\n\t\t\t\t<span class=\"icon reset-font\"><svg width=\"48px\" height=\"48px\" viewBox=\"0 0 48 48\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g>\n            <polygon id=\"Path\" points=\"0 0 48 0 48 48 0 48\"><\/polygon>\n            <circle class='stroke'\n\t\t            id=\"Oval\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"18\" cy=\"16\" r=\"8\"><\/circle>\n            <path class='stroke'\n                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target=\"_blank\" class=\"js-link-href\">Formulaire de demande de conciliation<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"icon-arrow reset-font\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10.582\" height=\"18.826\" viewBox=\"0 0 10.582 18.826\">\n\t<g id=\"Groupe_9\" data-name=\"Groupe 9\" transform=\"translate(-8.831 1.414)\">\n\t\t<g id=\"Groupe_8\" data-name=\"Groupe 8\">\n\t\t\t<path id=\"Line\" d=\"M0,0,7.755,8.235\" transform=\"translate(10.244)\" fill=\"currentColor\" stroke=\"currentColor\"\n\t\t\t      stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" class=\"fill\"\/>\n\t\t\t<path id=\"Line-2\" data-name=\"Line\" d=\"M0,8.235,7.755,0\" transform=\"translate(10.244 7.764)\"\n\t\t\t      fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" class=\"fill\"\/>\n\t\t<\/g>\n\t<\/g>\n<\/svg>\n<\/span>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"quick-linkItem js-block-link \">\n\t\t\t\t\t\t\t\t<div class=\"ql-icon\">\n\t\t\t\t<span class=\"icon reset-font\"><svg width=\"48px\" height=\"48px\" viewBox=\"0 0 48 48\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n        <g>\n            <polygon id=\"Path\" points=\"0 0 48 0 48 48 0 48\"><\/polygon>\n            <circle class='stroke'\n\t\t            id=\"Oval\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" cx=\"18\" cy=\"16\" r=\"8\"><\/circle>\n            <path class='stroke'\n                d=\"M6,41 L6,37 C6,32.581722 9.581722,29 14,29 L22,29 C26.418278,29 30,32.581722 30,37 L30,41\" id=\"Path\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n            <path class='stroke'\n                d=\"M31,8.26 C34.5398297,9.16633958 37.0156865,12.3559823 37.0156865,16.01 C37.0156865,19.6640177 34.5398297,22.8536604 31,23.76\" id=\"Path\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n            <path class='stroke'\n                d=\"M41,41 L41,37 C40.9791218,33.3691417 38.515637,30.2076696 35,29.3\" id=\"Path\" stroke=\"#ffffff\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path>\n        <\/g>\n    <\/g>\n<\/svg><\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ql-content\">\n\t\t\t\t<div class=\"ql-name\">\n\t\t\t\t\t<a href=\"https:\/\/www.oiq.qc.ca\/wp-content\/uploads\/2022\/04\/demande_arbitrage_compte-fr.pdf\" target=\"_blank\" class=\"js-link-href\">Formulaire de demande d&#039;arbitrage<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<span class=\"icon-arrow reset-font\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10.582\" height=\"18.826\" viewBox=\"0 0 10.582 18.826\">\n\t<g id=\"Groupe_9\" data-name=\"Groupe 9\" transform=\"translate(-8.831 1.414)\">\n\t\t<g id=\"Groupe_8\" data-name=\"Groupe 8\">\n\t\t\t<path id=\"Line\" d=\"M0,0,7.755,8.235\" transform=\"translate(10.244)\" fill=\"currentColor\" stroke=\"currentColor\"\n\t\t\t      stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" class=\"fill\"\/>\n\t\t\t<path id=\"Line-2\" data-name=\"Line\" d=\"M0,8.235,7.755,0\" transform=\"translate(10.244 7.764)\"\n\t\t\t      fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-width=\"2\" class=\"fill\"\/>\n\t\t<\/g>\n\t<\/g>\n<\/svg>\n<\/span>\n\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"quick-linkItem js-block-link \">\n\t\t\t\t\t\t\t\t<div class=\"ql-icon\">\n\t\t\t\t<span class=\"icon reset-font\"><svg width=\"48px\" height=\"48px\" viewBox=\"0 0 48 48\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n    <g stroke=\"none\" 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